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(919) 825-0900

FAQ

We’re here and ready to help!

When setting up the network for your business, it’s essential to select the equipment that fits your company’s size, layout, and data requirements. Every business will need a router, a basic switch and an access point to get started. Some businesses may require additional equipment such as firewalls, IP phones or layer 3 switches. If you have more questions or need further assistance, feel free to reach out. We’re here to help!

For all items on our website, we offer free Ground shipping to the continental United States. If for any reason you need a different shipping method, please contact a member of our team at (984) 225-1600 and we will provide you with a shipping quote. Also, if you would like to use your own shipping service, we accept labels or we can create a label on your behalf using your Carrier account information.

If you have not already done so, create an account on our website with the same email address you used during checkout. After you login, all of your past orders will be automatically added to your new account. Inside each order, you will see an update from our team with the tracking number for your order! If you do not prefer to create an account, check your email! You should have received an email with the tracking information from our team. If not, please reach out to us and we will be happy to provide you with the tracking information.

Yes – all items purchased come with an automatic 30 day warranty. For any items that are not working as expected, we offer a full refund. For any items that were purchased new and need to be returned after having been used, there will be a 25% restocking fee. This fee is to cover the loss in value as a result of the change in condition.

Your online search came up empty? Don’t worry, we’ve got your back! Our 13-year track record and global supply network allow us to track down almost anything you need. Just contact us and we will be more than happy to assist!

Yes! If you have any equipment that needs to be recycled or that you are looking to sell, please get in touch with us! We have a team here in North Carolina that can come to your site to decommission the hardware for you!

Yes! Each of the members of our sales team has multiple years of experience with all of the industry leading manufacturers. Our team will work with you to understand your requirements and recommend a cost effective, readily available solution. In addition to our knowledgeable sales team, we also have a team of engineers who are on standby for any questions that may be more technical!

Yes we do! If you are interested in setting up payment terms, please reach out to our support team at (919) 825-0900. Our easy application process can have you approved for terms in less than 20 minutes!

All used items sold by Link US are put through a rigorous testing and refurbishment process. Our engineers test equipment to ensure all features are working properly. This includes testing the equipment for power/data/PoE, ensuring the software is loaded correctly and reset to factory defaults, and to ensure all system components are operating as expected.

Although the default checkout option on our website is PayPal, you do not need to have a PayPal account to checkout. During the checkout process you will see PayPal provides you an option to use a debit or credit card. If you prefer to pay via Wire or ACH, please get in touch with our support team at (919) 825-0900 and we will be happy to assist you!

 

Clients Success is Our Success

Client satisfaction is our ultimate goal. Our clients have shared a few kind words to express their satisfaction with our service. Here is what they have to say.

Link US Online - Reviews

We’ve been working with Link Us for like 5-6 years and I love it! They are always so helpful and nice to me! They have great prices and lead times! One of my favorite vendors to work with!

Gaby Villareal / Google Review
Link US Online - Google Review

Completed first order with Link Us and am extremely pleased with working with them. Pricing was great, order process, delivery and follow-up communications was first rate. Highly recommend and will intend to engage them on future orders.

Mitch Cohen / Google REvie

Our team has been working with Link US since 2015 and their professionalism and customer service exceed our expectations every time. They are truly one of the most knowledgeable and dependable companies in the industry- I couldn’t recommend them more.

Amanda Kremhelmer / Google Review
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