Juniper Care Support – SVC-NDCE-MX960

JTAC Access:
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases:
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.

Online Support:
The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world’s best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Next-Day Onsite:
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks’ holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to the Site.

• Software Update
• Remote Diagnosis

• 24 x 7
• 12 x 5

• 4 Hour
• Next Business Day – Replacement

• MX960 Chassis (includes RE/SCB/PWR/JUNOS)