RMA Form

We apologize for any issues you may have had with your order!

To get your RETURN started, please fill out the form below. A member of our team will reach out to you the same business day.

Your contact details

Order and item

Return details

Technical contact (optional)

To ensure that the RMA is processed correctly under our returns policy, the equipment being returned should:

  1. Be re-packaged in the original manufacturer’s box with:
    1. All original packaging
    2. All original documentation
    3. All original accessories that came with the unit.
  2. Have the original manufacturer’s box OVER BOXED with a shipping box (NOTE : Do not ship back RMA’ed unit in the original manufacturer’s box. If RMA’ed unit is received without an over box, the RMA’ed unit will be rejected and returned back at owner’s expense)
  3. A copy of the RMA approval form sent to you by Link-US, LLC should be placed inside the Over Box (Not the manufacture’s box).

If an Advanced Replacement is requested, Link-US, LLC will contact the customer directly to obtain payment for the advanced replacement equipment. Once the RMA’ed unit is returned and accepted, the resolution (replacement, repair, credit or refund) follows our returns policy. Link-US will not provide advanced replacement services without pre-payment for the advanced replacement equipment.