Refund and Returns Policy
Any return of the Products purchased hereunder, whether for stock balancing purposes or because such Products are claimed to be defective, shall be governed by LINK-US’s Product Return policies in effect on the date of the invoice, or as otherwise provided by LINK-US to Buyer in writing. LINK-US’s Product Return policies are as follows:
DOA/DEFECTIVE PRODUCTS are covered by a standard 90-day warranty from the original invoice date. Deviations from this policy may result in a 25% Returns Processing Service Charge. Defective product must be in original factory carton with all original packing materials.
NON-DEFECTIVE RETURNS returns must be in the original shipped condition. Items which are no longer sealed, will be subject to a minimum of 25% Returns Processing Service Charge. It is the buyers responsibility to confirm the items purchased will work for the buyers use case. Items purchased in error, or buyers remorse will be processed on a case by case basis. Any return for any reason outside of hardware defect will be processed on a case by case basis at the sole discretion of Link US, LLC. Unless explicitly stated, Link US does not guarantee your ability to attain manufacturer support and/or manufacturer warranty on equipment purchased. Therefore returns requested due to the inability to attain manufacturer support and/or manufacturer warranty will be approved on a case by case basis.
Customer is responsible for shipping charges to Link-US, LLCs warehouse for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Link-US, LLCs to Customer, at Link-US, LLCs expense, using the same shipping method as was used by Customer to ship the original products back to Link-US, LLCs. If the carrier selected by Customer is not used by Link-US, LLCs, a comparable shipping method will be selected. Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
Return privileges vary by manufacturer. Please contact Link-US, LLCs via e-mail at [email protected] for details Please complete the RMA request at https://link-us-online.com/rma-form/ to obtain a Return Merchandise Authorization (RMA) before shipping product back to Link-US, LLCs. This will expedite and help ensure the proper action or credit upon processing. In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/credit) and whether the box has been opened or is manufacturer sealed.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) number. RMA numbers will expire after 7 days. Any return we receive without an RMA number will be documented and returned to you.
Returns processing may take up to 5 business days from the time your return is received.
LINK-US reserves the right to modify or eliminate such policies at any time. Although LINK-US’s policies may permit Buyer to return Products claimed to be defective under certain circumstances, LINK-US makes no representations or warranties of any kind with respect to the Products. LINK-US HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. LINK-US WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST OR EXPENSE FOR BREACH OF WARRANTY. The right to return defective Products, as previously described, shall constitute LINK-US’s sole liability and Buyer’s exclusive remedy in connection with any claim of any kind relating to the quality, condition or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. In the event LINK-US issues a return authorization to Buyer allowing Buyer to return Product to LINK-US, Buyer will deliver the Product to LINK-US’s address in the United States, if so required by LINK-US, and Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use and similar taxes) as well as import or customs duties, license fees and similar charges, however designated or levied, on any replacement Product to be shipped by LINK-US to Buyer.
Support, Subscription, and License: Including but not limited to, digital products and non physical products are non returnable non refundable.