Refund and Returns Policy

Refund and Returns Policy

Every return needs a Return Merchandise Authorization (RMA) number before it ships back to us. Request an RMA or email [email protected].

Warranty: defective or dead-on-arrival products

• Products from our own shelf, sourced and refurbished units carry a 90-day warranty from the original invoice date.
• New units we sell as an authorized Juniper, HPE or Ubiquiti reseller carry the manufacturer’s warranty, on the manufacturer’s terms. If one arrives defective or fails, contact us and we’ll help with the claim.
• A defective unit must come back in its original factory carton with all original packing materials. Returns that don’t follow this policy may be charged a 25% returns processing fee.
• We’ll repair, replace or credit the unit and ship any replacement back to you at our expense, by the same shipping method you used to send it to us (or a comparable one if we don’t use your carrier).

Returns: non-defective products

• Unopened, factory-sealed items can be returned within 30 days of the invoice date for a refund to the original payment method.
• Opened items, or requests after 30 days, are reviewed case by case. Approved returns of items that are no longer sealed carry a 25% returns processing fee (minimum).
• Please confirm a part fits your use before you buy. Our sales team can check compatibility: call (984) 225-1600.
• For other equipment, unless stated on your quote or invoice, we don’t guarantee that manufacturer support or a manufacturer warranty can be obtained for the equipment. Returns requested for that reason are reviewed case by case.
• Not returnable or refundable: support contracts, subscriptions, licenses, and other digital or non-physical products.

Return shipping

• The customer pays shipping to our warehouse on all returns, exchanges and replacements, and carries the risk of loss or damage in transit. Insure the shipment fully, and use a carrier with tracking and proof of delivery, such as UPS or FedEx.
• International returns: the buyer pays any duties, taxes and customs charges on the return and on any replacement we send.

How to return an item

1. Request an RMA at link-us-online.com/rma-form. Have ready: your customer number, invoice number, serial number(s), the reason for the return, what you’d like (replacement, repair or credit), and whether the box is opened or still sealed.
2. Pack the product 100% complete: original manufacturer box with the UPC label, packing materials, manuals, blank warranty cards, accessories, and anything else that came with it. RMA approval depends on the return being complete.
3. Ship it within 7 days: RMA numbers expire after that. Returns that arrive without a valid RMA number are documented and sent back to you.
4. We process returns within 5 business days of receiving them.

Legal

LINK-US reserves the right to modify or eliminate such policies at any time. Although LINK-US’s policies may permit Buyer to return Products claimed to be defective under certain circumstances, LINK-US makes no representations or warranties of any kind with respect to the Products. LINK-US HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. LINK-US WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST OR EXPENSE FOR BREACH OF WARRANTY. The right to return defective Products, as previously described, shall constitute LINK-US’s sole liability and Buyer’s exclusive remedy in connection with any claim of any kind relating to the quality, condition or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. In the event LINK-US issues a return authorization to Buyer allowing Buyer to return Product to LINK-US, Buyer will deliver the Product to LINK-US’s address in the United States, if so required by LINK-US, and Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use and similar taxes) as well as import or customs duties, license fees and similar charges, however designated or levied, on any replacement Product to be shipped by LINK-US to Buyer.