Juniper Care Support – SVC-COR-S-ES-NPU-X

Juniper Care Core Support – Service – 24 x 7 – Technical – Electronic

Product Family: SRX5000

• Protects your investment and adds value with increased reliability
• Features software support service for dependable efficiency with peace of mind
• Electronic service sub type provides enhanced client service through greater flexibility with added cost-efficiency

Product Description
Receive best-in-class traditional 24×7 support. Take advantage of award-winning online support that is rated one of the ten best Web support sites for an industry unprecedented six consecutive years, according to the Association of Support Professionals (ASP). No other networking company has won more than three consecutive ASP awards.

• Is maximized network availability a priority for your organization?
• Is your internal IT staff stretched too thin?
• Do you need to reduce network-based risk while increasing the value of your network investment?
• Would you like to reduce your current support costs?

If you answered “yes” to any or all of these questions, you will benefit from Juniper Care Services. Experts in achieving network availability levels, our engineers and technicians can help your organization meet the most aggressive network demands through operational support that ensures maximum uptime, utility, and value.

Service Description
Juniper Care combines traditional 24×7 remote technical support, hardware replacement services, online support and service automation. More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment.

• Scale your operational team to new heights and leverage multilayered security features through Service Now management capabilities.
• Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time needed for problem identification, troubleshooting, and communication with Juniper Networks technical support.
• Dramatically simplify operational processes through self diagnosis and automated incident reporting to significantly reduce mean time to resolution (MTTR), allowing staff to concentrate on higher priority tasks that drive the business.
• Increase operational efficiency by automating detailed inventory management.
• Improve operational stability with early identification of incidents that are reported in real time, allowing for preemptive diagnosis and repair, and increasing the availability of your network.