Juniper Care Support – SVC-EXT-WAR-MX960

Name: Juniper Care Support - SVC-EXT-WAR-MX960
Brand: Juniper
SKU: SVC-EXT-WAR-MX960
Price: 5497.00 USD
Availability: InStock

$5,497.00

Juniper Care CorePlus Support for MX960 Chassis (includes RE/SCB/PWR/JUNOS)

Condition: NEW

Availability: Direct from Manufacturer

Questions? Call (984) 225-1600

SKU: SVC-EXT-WAR-MX960 Categories: Juniper, Services

Description

Juniper J-Care Core Plus – Service – 24 x 7 x 10 Business Day – Carry-in – Maintenance – Electronic and Physical

Product Family: MX960

Keeps your system optimally maintained with a predictable total cost of ownership
Carry-in service location for better usability and increased efficiency
Electronic and Physical service sub type for your convenience and ease of operation
24 x 7 service availability to better accommodate your requirements and scheduling
10 Business Day service response time for better accommodation with maximum reliability

Juniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities, and we do the rest.

General Information

Manufacturer	Juniper Networks, Inc
Manufacturer Part Number	SVC-EXT-WAR-MX960
Brand Name	Juniper
Service Name	J-Care Core Plus
Product Type	Service

Service Information

Service Main Type	Maintenance
Service Sub Type	Electronic and Physical
Service Description	24x7x10 Business Day
Service Details	JTAC Access: With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues. Software Releases: Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release. Online Support: The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world’s best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in. Return-to-factory: 10 business day hardware repair or replacement. Customer returns product to Juniper and Juniper has to the option to repair or replace the defective part. The 10 business days begins upon receipt of the defective unit by Juniper at a Juniper repair facility.
Provided Support	Software Update Remote Diagnosis
Service Availability	24 x 7
Service Response Time	10 Business Day
Service Location	Carry-in
Product Supported	MX960 Chassis (includes RE/SCB/PWR/JUNOS)