Juniper Care Support – SVC-SDCE-MX960

JTAC Access:
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases:
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.

Online Support:
The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world’s best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Same-Day Onsite:
Same-day delivery of advance Hardware replacements, 7 days per week, including holidays. Juniper Networks will deliver advance replacements for defective Hardware, 24 hours a day, 7 days a week, within 4 hours of final diagnosis of a part failure by Juniper. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to Site.

• Software Update
• Remote Diagnosis

• MX960 Chassis (includes RE/SCB/PWR/JUNOS)