Juniper SVC-SDCE-MX960 Care Same-Day Onsite Support for MX960 Chassis, 1 Year

Name: Juniper SVC-SDCE-MX960 Care Same-Day Onsite Support for MX960 Chassis, 1 Year
Brand: Juniper
SKU: SVC-SDCE-MX960
Price: 12091.00 USD
Availability: InStock

$12,091.00

Available direct from Juniper

SKU: SVC-SDCE-MX960 Categories: Juniper, Services

Description

Juniper J-Care – Service – 24 x 7 x 4 Hour – On-site – Maintenance – Parts & Labor – Electronic and Physical

Product Family: MX960

Keeps your system optimally maintained with a predictable total cost of ownership
Get valuable support at your doorstep without traveling one bit

Juniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities, and we do the rest.

General Information

Manufacturer	Juniper Networks, Inc
Manufacturer Part Number	SVC-SDCE-MX960
Brand Name	Juniper
Service Name	J-Care
Product Type	Service

Service Information

Service Main Type	Maintenance
Service Sub Type	Electronic and Physical
Service Characteristic	Parts & Labor
Service Description	24x7x4 Hour
Service Details	JTAC Access: With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues. Software Releases: Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release. Online Support: The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world’s best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in. Same-Day Onsite: Same-day delivery of advance Hardware replacements, 7 days per week, including holidays. Juniper Networks will deliver advance replacements for defective Hardware, 24 hours a day, 7 days a week, within 4 hours of final diagnosis of a part failure by Juniper. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to Site.
Provided Support	Software Update Remote Diagnosis
Service Availability	24 x 7
Service Response Time	4 Hour
Service Location	On-site
Product Supported	MX960 Chassis (includes RE/SCB/PWR/JUNOS)
Region Availability	4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks’ parts depot.