Juniper Care Support – SVC-SD2-MPC11E

Juniper Care Service – Service – 24 x 7 x 2 Hour – Exchange – Parts

Product Family: MX960

• Keeps your system optimally maintained with a predictable total cost of ownership
• Software Support service included to resolve your problems
• Parts service characteristics for better reliability and ensure maximum productivity
• 2 Hour – Parts Replacement service response time for better accommodation with maximum reliability

Service Description Juniper Care combines traditional 24×7 remote technical support, hardware replacement services, and online support. More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment.

• Access crucial support and lifecycle actionable insights through Juniper Support Insights Operational Dashboards and Reports based on your network.
• Integrate your customer relationship management (CRM)/ticketing systems with Juniper’s through a set of easy-to-use and well-defined Juniper Support APIs to provide B2B integration.
• Juniper Care improves staff productivity and decreases operational costs through award winning 24×7 support and automation
• Easily migrate to Juniper Advanced Care or Juniper Premium Care as your network grows and you require more features.